Size Exchanges & Replacements

We want you to be happy with your purchase and will do our best to make the exchange or replacement process as simple and convenient as possible.

If an item does not fit properly, arrives with a manufacturer defect, is damaged in transit, or you believe you received an incorrect item, please contact our Customer Support Team so we can assist you.

Approved size exchanges and replacements for defective, damaged, or incorrectly fulfilled items will be provided at no additional cost, subject to the guidelines below.

What Is My Next Step?

Please email our Customer Support Team at CCAstore@levinpromos.com and include the following information:

  • Include your order number in the subject line of your email.

  • Let us know whether you are requesting a size exchange or contacting us regarding a defective, damaged, or incorrect item.

  • For defective or damaged merchandise, please include clear photo(s) showing the issue so our team can review the request as quickly as possible.

  • Please include any other information that may help us understand and resolve the issue.

Once we receive your email, a member of our Customer Support Team will review your request and contact you if any additional information is needed. Once your exchange or replacement is approved, we will also provide you with an estimated timeframe for receiving your replacement item(s).

Please note that replacement items are subject to product and size availability. If the exact item requested is no longer available, our Customer Support Team will contact you to discuss the available options.

Size Exchanges

If you need a different size, please contact our Customer Support Team using the instructions above.

Availability of replacement sizes cannot be guaranteed. If the requested size is unavailable, our Customer Support Team will contact you to discuss the available options.

Defective, Damaged, or Incorrect Items

If an item arrives with a manufacturer defect, is damaged during transit, or you receive an item that does not match your order, please contact us as soon as possible.

When contacting Customer Support regarding a defective or damaged item, please include photographs clearly showing the issue. In some cases, we may request that the original item be returned before a replacement is issued. Our Customer Support Team will provide instructions if a return is necessary.

Once approved, replacement items will generally be delivered using the same delivery method and destination as the original order.

If a change to the original delivery arrangement is necessary, please let our Customer Support Team know when submitting your request. We will do our best to accommodate the request when possible.

Our goal is to resolve any issue with your order quickly, fairly, and with as little inconvenience to you as possible. If you have any questions regarding an exchange or replacement, please contact us at CCAstore@levinpromos.com and we will be happy to assist you.