Shipping & Delivery

We want to make sure your order arrives safely and on time.

• A valid physical street address is required.  We are unable to ship to P.O. boxes.

• Order updates and tracking information will be sent to the email address provided at checkout.
  

• Orders are shipped via UPS.  In some locations, USPS may complete the final delivery. 

• A flat $7.95 shipping fee applies to orders delivered to a residential address.

When will my order be delivered?

• After the UPS tracking email is received, most orders will be delivered in 1-2 business days.
  

What does my UPS tracking status mean?

• Label Created - This means that UPS received the shipment details from our fulfillment team. Once the UPS driver picks up order from our facility, the status will be updated.
• Shipped/On the Way - This means that your order is actively moving through the UPS network and it now has a scheduled delivery date.  Shipments can stay in this status until it’s out for final delivery.  Keep in mind, if shipments are traveling long distances, they likely won’t be scanned again until they reach their destination hub.
• Out for Delivery - The local UPS facility has received your shipment and they’ve dispatched it to a driver for its final delivery.  Packages are typically delivered between 9 a.m. and 7 p.m. (occasionally later) to residences.
• Transferred to Post Office for Delivery - Depending on package size or final destination, the shipment be transferred to the local post office to finish the delivery. To be safe, please one allow for an extra day final delivery.
• Delivered - Your order has arrived!  This status means that your package has arrived to it's final destination, with a timestamp of the delivery recorded.  UPS drivers will make every effort to find a safe place to leave the package to keep it out of plain sight or harmful weather.  This may include a front porch, side door, back porch or garage area, among others.